Crowne Plaza Hotel & Spa, Felbridge, East Grinstead

Case Study


Cerberus European Servicing


Complete Hotel Refurbishment

Contract Duration:

7 Months


We recently completed the multi-million-pound refurbishment of a 116 room hotel and public areas at The Crowne Plaza hotel, part of the IHG (Intercontinental Hotel Group) in East Grinstead for Cerberus European Servicing, the European arm of Cerberus Capital Management, a multi-billion dollar leading investment firm.

The first phase of the project was to completely strip out and then fully refurbish the Jarvis Suite. This consisted of thirty bedrooms where new air conditioning was introduced and it was all completed in five weeks whilst the hotel remained fully operational. In addition, fire strategy works were updated throughout the hotel, including fire detection and fire stopping.

The scope of this phase included complete redecoration using our own in-house decorators installing Tectura high quality commercial wallpaper and a bespoke Newhey Carpets design to bedrooms and corridors, which are compliant with IHG’s brand standard. Within this phase we project managed the installation of bedroom case goods, headboards and soft furnishings.

We then moved onto the second phase of the project which involved the complete refurbishment of eighteen bedrooms, with a light refurbishment of the bathrooms. This included changing all the bath panels, re-grouting and finishing it off with new silicon. This phase was completed in three weeks. Within this phase we were asked by the client to undertake the procurement and installation of all the case goods. We also managed alterations to all of the lighting, small power and data to suit the reconfigured bedrooms.

Phase three comprised of the public area refurbishment which included the restaurant, bar, lounge and reception which took six weeks in total. To achieve this we worked with the hotel setting up temporary restaurants, reception area and temporary lounge areas, whilst still maintaining the use of the remaining conference facilities.

There were some complex structural alterations comprising demolitions, introducing new steelworks to open up areas and facilitate easier access and installing DDA compliant lifts.

Following major demolition works and reconfiguration of the areas, all new mechanical and electrical services were updated with the introduction of new AV and a Bose music system. The areas were completed with high quality decoration finishes using our own in- house skilled time served decorators. Bespoke items of joinery and soft and hard floor finishes were installed.

In the reception area, we undertook the installation of a new modern shopfront with associated automatic doors and lighting.

Phase three of the project also comprised the reconfiguring of existing bedrooms to form new suites. To achieve this, major structural ‘steels’ had to be introduced to assist with forming the new bedroom layouts. Adaptations to existing AC, electrical, data, decorations and soft floor finishes were all incorporated.

Working within this occupied hotel was logistically complex and as such we also had to plan and programme the complete refurbishment of staff offices, welfare area, all meeting rooms and conference suites including the ballroom. This was only achieved with daily communication between our staff and the management, working with the hotel to maintain a positive customer experience.

Phase four (a) (b) and (c) was a repeat exercise of phase three and incorporated standard bedrooms, club rooms and luxury rooms, thirty rooms in total.

Phase five (a) and (b) bedrooms were next, twenty-four in total and at the same time we commenced the external works with repairs to the fabric on the older parts of the hotel, we also installed a large linear meterage of new perimeter metal and timber fencing.

Get In Touch

Cannock Office:
Units 4 & 5, Cannock Wood Industrial Estate
Cannock Wood Street, Rawnsley, near Cannock,
Staffordshire, WS12 0PL

Email: [email protected]
Tel: 01543 426811

London Office:
Business Design Centre, Suite 111A,
52 Upper Street, Islington, London, N1 0QH

Email: [email protected]
Tel: 0207 288 6574

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