HSBC, Moorgate, London
HSBC approached us at very short notice to refurbish their flagship branch at Moorgate in the heart of the city of London, in time for the London 2012 Olympics.
The property has a shared occupancy and the branch needed to remain fully operational throughout the duration of the project. This required careful liaison with not only the staff of the branch, but also the building manager for the property.
Works were carried out over three different floors internally to bring the branch up to the latest global design standard with regards to finishes and incorporate the latest business strategy elements.
A dedicated Premier customer suite was installed on the first floor incorporating its own reception desk and waiting area, with live television feed and tea/coffee facilities. Two meeting rooms were created, in addition to seven open less formal customer service positions.
The mezzanine floor was split between Business Banking and Retail Banking and fitted-out accordingly, the cashier positions were also upgraded.
The ground floor was branded Retail Banking throughout and incorporated two new customer service telephone and fast internet positions. A new waiting area was formed and the layout was reconfigured to include four open customer service positions.
Externally new branded signage was installed on both elevations of the plate glass shop front.
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